FAQ
I really need to speak to someone!
If your query is not covered by the below guide, you can contact us directly.
For enquiries related to Borough Yards, please email: by@plazakhaogaeng.com
For enquiries related to Tottenham Court Road, please email: tcr@plazakhaogaeng.com
For enquiries related to events at either restaurant, please email: events@plazakhaogaeng.com
Please note that due to the volume of emails, it may take us up to 48 hours to respond to emails. We do not have telephone contact.
MAKING A BOOKING
How do I book?
Bookings are managed exclusively online for reservations of up to 16 people at Tottenham Court Road, and 22 people at Borough Yards. You can book for up to 2 months in advance for Tottenham Court Road here and Borough Yards here. Due to card details being required to secure your booking, we cannot accept reservations via email.
What about bookings for large parties?
The maximum party size that we can accommodate – outside of a private hire – is a group of 16 guests for Tottenham Court Road and 22 guests for Borough Yards. Please note we cannot accommodate requests for separate bookings to be seated together.
I can’t see availability for the date I want.
We retain some walk-in tables on a first-come, first-serve basis. Once all the spaces are full, we run a virtual queue. Kindly note that the waitlist can take up to 2 hours during peak times and we are usually unable to accommodate large groups of walk-ins.
Event Enquiries
If you’re looking to host a semi-private or private event with us please email at events@plazakhaogaeng.com with your preferred date, time, and party size.
EXISTING BOOKINGS
Can I change/cancel my reservation?
You can modify or cancel your booking via the “Manage Reservation” & “Cancel Reservation” links in your confirmation email, subject to the cancellation terms.
I’m late to my reservation!
We’ll hold your table for up to 15 minutes. If you are running later than that, we will do our best to accommodate you, but this might mean that your time at the table will be limited. If you received a reminder SMS about your reservation, you can let us know you’re running late by texting directly back to the team.
No-shows/cancellations
Table reservations can be made through our website via SevenRooms. We kindly ask for at least 24 hours’ notice for cancellations. No-shows or late cancellations may incur a charge in line with the terms shown at the time of booking.
MISC
Gift cards
Gift cards are available to purchase via our website and are valid for 10 months from the date of purchase unless otherwise stated. They are non-refundable and cannot be exchanged for cash. Lost or stolen cards cannot be replaced.
ABOUT YOUR VISIT
Are children welcome?
Children of all ages are welcome before 7pm, however, we are unable to accommodate any children after 7pm. We are unable to accommodate prams or buggies.
Do you have step-free access?
At the moment, Tottenham Court Road does not have step free access. At Borough Yards, please be aware the restaurant is split on two levels. The mezzanine does not have step free access, if you require an accessible table, please add this to your bookings notes and we will seat you on our ground floor.
I have a food allergy, can I dine at Plaza Khao Gaeng?
We cater for most food allergies, however, we are unable to accommodate allergies to alliums. Please note, we have only a limited selection of dishes that are suitable for coeliacs, due to the presence of soy sauce. For other dietary requirements, please ask your server for the allergen menu when you arrive.
Do you serve halal meat?
Our meat is not halal.
Do you cater for vegans?
Yes, we have vegan options on our menu, just ask your server when you arrive and they will advise.
Can we bring our own wine?
You can bring your own wine subject to a corkage fee of £35 per 750ml bottle, or £50 for sparkling. Please notify us ahead of time if you wish to do so, using the “Manage Reservation” link on your booking confirmation.
Can we bring our own cake?
We do not currently offer a cakeage service.
Do you allow dogs in the restaurant?
We allow small, well-behaved dogs at both of our restaurants.
Do you accept cash?
No, we are only able to accept payments by credit or debit card.
